Slowtale support

A hand along the way.

Something not quite right? Tell us where you are in the story, and we’ll help you find your way.

Help us find the right page

When reporting a problem, please include:

• Your app version and iOS version.
• The story title, day, and what you were doing.
• What you expected, and what happened instead.
• A screenshot if it helps. Please hide personal information first.

Never send your Apple Account password, full payment details, or other sensitive information.

A story isn’t on the Lock Screen

Check iPhone Settings to make sure Live Activities are allowed for Slowtale. Open the app to check the current story state. If it still doesn’t look right, email us with your device and iOS version.

A purchase isn’t showing

Use Restore Purchases in the app while signed in to the Apple Account used for the original purchase. For Family Sharing, check that purchase sharing is enabled for your group and that the purchase is eligible.

Apple manages billing and refunds. You can review transactions and request a refund at reportaproblem.apple.com.

Looking for the app or beta?

Slowtale is coming to the App Store. Public App Store and TestFlight links will appear on the home page when available. We don’t have a public invitation to share here yet.

A question before you begin?

Our FAQ explains free openings, story prices, Family Sharing, and multi-day pacing.